রিটার্ন ও রিফান্ড

For cash on delivery, inspect the product in front of the delivery person before paying. If it is incorrect, damaged or defective, refuse the parcel and contact us.

• You received a different product from the one ordered
• The product arrived damaged or unusable
• An important part or included free item is missing

Used, washed or intentionally damaged products are not eligible. Opened personal-care products cannot be returned for health and hygiene reasons.

Contact us with your order number and photos or video of the issue. After verification, we will replace the item or issue a refund.

Approved refunds are sent as quickly as possible to your provided bKash, Nagad or bank account.

Orders can be cancelled before courier handover. Call us or use the যোগাযোগ page. A delivery charge may apply after the parcel has been dispatched.